FAQ

FREQUENTLY ASKED QUESTIONS

Are your products certified by the relevant regulatory authorities?

Yes, all products listed on MedSup are MHRA approved.

How do I contact customer support if I have questions or issues?

Should you have any questions or require additional assistance, please contact us on +44 20 8888 6398 or send an email to info@medsup.co.uk.

Can I return or exchange products if I'm not satisfied?

We want you to be happy with your purchase. If you are not completely satisfied or received a faulty product, you can return it to us and we will gladly exchange or replace it.

What is your shipping policy?

MedSup provides nationwide shipping through Royal Mail and various freight carriers. Please note that the shipping cost is calculated based on location and on the final order amount after discounts and coupons have been applied.

FREE SHIPPING ON
ORDERS OVER £25+

At MedSup, we believe in making healthcare accessible and affordable, which is why we provide nationwide shipping through Royal Mail and various freight carriers.

CUSTOMER
SUPPORT

Our dedicated customer support team is here to assist you every step of the way. Whether you have questions about products, need assistance with placing an order, or require post-purchase support, our friendly and knowledgeable team is ready to help. Your wellness is our priority, and we strive to provide the best customer service e0.xperience possible.

SECURE
PAYMENT

Your security is non-negotiable, and at MedSup, we understand the importance of a secure online shopping experience. Payments are processed using Shopify Payments.

OUR
PRODUCTS

From everyday essentials to specialised devices, our products are thoughtfully curated to provide optimal comfort and support in your daily routine - aiding in your journey towards recovery. Experience the care you deserve with our premium selection of products, because your health is our top priority.